Clear Return Window
Unopened items may be returned within 30 days of delivery.
Returns & Refunds
We want your IKZEE experience to feel clear from order to delivery. Here's how returns, damaged items, exchanges, and refunds work.
Unopened Returns
Damaged Item Support
Clear Refund Timeline
Hygiene-Safe Policy
Opened fragrance products may be limited or ineligible for return due to hygiene and safety reasons.
Support for Damaged Items
If your order arrives damaged or incorrect, contact support with photos and your order number.
What can be returned?
Eligible for Return
- Unopened items
- Items in original packaging
- Returns requested within 30 days of delivery
- Incorrect or damaged items reported within 7 days
Limited or Not Eligible
- Opened fragrance products
- Used products
- Items without original packaging
- Returns requested after the return window
- Products damaged after delivery due to misuse
Return process
01
Contact Support
Email us with your order number and reason for return.
02
Eligibility Check
Support confirms whether the order is an unopened return, damaged item, or incorrect item.
03
Return Instructions
If eligible, we'll send return instructions and the return address.
04
Item Received
Once received, the item will be inspected.
05
Refund Issued
Approved refunds are processed back to the original payment method.
Damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos.
Order number required
Photos of item and packaging
Contact within 7 days of delivery
Refund processing
Once your return is received and approved, refunds are processed back to the original payment method.
| Step | Typical Timing |
|---|---|
| Eligibility check | 1-3 business days |
| Item inspection | 1-3 business days after receipt |
| Refund processing | 5-10 business days depending on payment provider |
Exchanges
At this time, exchanges may be limited. If you received the wrong item or your order arrived damaged, contact support and we'll help review the issue.
Unopened items may be eligible for exchange within 30 days of delivery, depending on availability.
Order changes & cancellations
If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be available.
For address changes, please contact support immediately after placing your order.
Return FAQ
Can I return an opened fragrance?+
Opened fragrance is usually not eligible for an ordinary return due to hygiene and safety. Contact support if the item arrived damaged or incorrect.
Who pays for return shipping?+
Customers pay return shipping for ordinary unopened returns. IKZEE covers the return or replacement path for approved damaged or incorrect items.
How long do I have to request a return?+
Unopened items in original packaging may be returned within 30 days of delivery. Damaged or incorrect items should be reported within 7 days of delivery.
What if my item arrives damaged?+
Contact support within 7 days with your order number and clear photos of the item, packaging, and shipping box.
Do I need the original packaging?+
Yes for ordinary returns. The item should be unopened and in original packaging so it can be inspected after receipt.
When will I receive my refund?+
After the return is received and approved, refunds are processed to the original payment method. Payment providers typically take 5-10 business days after approval.
Is there a restocking fee?+
There is no restocking fee for approved unopened returns. Original shipping fees are not refundable unless the item was damaged or incorrect.
Need help with a return?
Our support team can help with damaged items, incorrect orders, return eligibility, and refund questions.